Legal Notice and terms of use

Effective Date: October 17, 2025

1) Identification and Purpose

Company: Belseo LLC
Address: 990 Biscayne BLVD, STE 501-16, Miami, FL, US 33132
Email: [email protected]

This website and our applications provide information and access to Belseo LLC’s services in digital marketing, web design, and maintenance, as well as online personal training services offered under the brand “Lorena Méndez – Personal Trainer” via its official app(s).

By accessing or using our website, apps, and services, you agree to this Legal Notice and these Terms of Use.

2) Intellectual and Industrial Property

• All content (texts, logos, trademarks, images, videos, software, structure, and design) is owned by Belseo LLC or its licensors and protected by intellectual property, industrial property, and trademark laws.

• “Lorena Méndez – Personal Trainer” is a trademark operated by Belseo LLC.

• Any reproduction, distribution, public communication, transformation, resale, or other unauthorized use of the content and materials— including training programs, plans, videos, articles, routines, and any resources available in the app(s) or website— is strictly prohibited.

• Use of the service grants you a personal, limited, revocable, and non-transferable license to access the app and content in accordance with these Terms; no ownership rights are transferred.

3) Disclaimer of Warranties

The information and services are provided “as is” and “as available.” Belseo LLC does not warrant that:

• content is complete, accurate, current, or error-free;

• the service will be uninterrupted, secure, or virus/error-free;

• any specific outcomes (fitness, health, business, or otherwise) will be achieved.

4) External Links

Our website and apps may link to third-party sites. Belseo LLC is not responsible for third-party content, policies, or practices, and link inclusion does not imply endorsement.

5) Modifications

Belseo LLC may modify this Legal Notice/Terms, functionalities, or service availability at any time. Changes will be posted on this page or within the app. Continued use after posting constitutes acceptance.

Website, App(s) & Service Terms

6) Scope of Services and User Accounts

• Online training services under “Lorena Méndez – Personal Trainer” are provided via the official app and/or platforms integrated by Belseo LLC.

• You must create a user account with a valid, unique email under your control. You are responsible for keeping credentials confidential and for all activity under your account.

7) Acceptable Use and Prohibited Activities

You agree to:

• use the service lawfully, respect third-party rights, and follow these Terms;

• not copy, mass-download, record, republish, or redistribute app content;

• not upload or distribute illegal, defamatory, offensive, or rights-infringing content;

• not introduce malware, bypass security, or access systems/data without authorization.

Belseo LLC may suspend or terminate access if misuse or violations are detected.

8) Specific Terms for the “Train with Lorena Méndez” App

• All app content (plans, videos, routines, texts, resources) is the exclusive property of Belseo LLC or its licensors. Copying, recording, publishing, sharing, or distributing any content is prohibited, including sharing login credentials or multi-person use of one account.

• You represent that you are physically fit to exercise and assume the inherent risks of physical activity. The app is not a substitute for medical advice. Consult a healthcare professional before starting or changing your training, especially if you have injuries, conditions, pregnancy, or other risk factors.

• To the extent permitted by law, you release Belseo LLC from liability for injuries arising from use contrary to the instructions, ignoring safety recommendations, or performing exercises inappropriate for your condition.

9) Subscriptions, Renewals, and Payments

Plans: monthly, quarterly, semi-annual, or annual, with automatic recurring billing at the end of each billing cycle unless canceled as described below.

Recurring Charges: by subscribing, you authorize periodic automatic charges to your saved payment method until you cancel.

User-Initiated Cancellation:

• You may cancel at any time in the app (account/profile). If enabled, you may also request cancellation via the official business WhatsApp channel; cancellation is effective once you receive written confirmation from us.

• Upon cancellation, you retain access until the end of the current paid period.

• No refunds are issued for partially used periods, unless required by applicable law.

Free Trials & Promotions: if a trial applies, billing starts automatically at the end of the trial unless canceled before the displayed deadline.

Plan Changes (upgrade/downgrade): proration may apply (credit/debit) based on timing and conditions shown at the moment of change.

Taxes & Currency: Prices may exclude taxes (e.g., VAT/sales tax), which will be added if applicable. If your payment method operates in another currency, your bank/issuer may apply conversion and fees.

Failed Payments & Retries: if a payment fails, we may retry automatically. We may suspend or terminate access for non-payment. You remain responsible for amounts accrued until effective cancellation.

Price Changes: we may update pricing with reasonable advance notice. Continued use after the effective date indicates acceptance. If you do not agree, cancel before the effective date.

10) Refund Policy

Except for billing errors attributable to Belseo LLC or where otherwise required by law, no refunds are issued for periods already started, consumed content, or lack of use.

11) Integrations with Other Belseo Apps and Services

Belseo LLC may integrate or migrate the service to different proprietary or third-party platforms (e.g., payments, CRM, video, booking). Such integrations do not affect your access rights while your subscription remains active. We will notify you of relevant changes (e.g., download a new app, activate a new account). We may create your user profile in an integrated platform using only the data strictly necessary to deliver the service, pursuant to our Privacy Policy.

12) User-Generated Content (UGC)

If you upload comments, progress data, photos, or other materials:

• You retain ownership of your UGC.

• You grant Belseo LLC a non-exclusive, worldwide, royalty-free, sublicensable license to host, reproduce, and display such content to operate and improve the service.

• You warrant you have the necessary rights and that your UGC does not violate laws or third-party rights.

13) Limitation of Liability

To the maximum extent permitted by applicable law, Belseo LLC will not be liable for indirect, incidental, special, punitive, or consequential damages (including lost profits, data loss, or business interruption) arising from use or inability to use the website, app, or services. Belseo LLC’s total aggregate liability for any claim will not exceed the amount paid by you in the three (3) months preceding the event giving rise to the claim.

14) Support and Availability

We provide reasonable support via indicated channels (email and, if applicable, professional WhatsApp). Continuous availability is not guaranteed; maintenance, updates, or incidents may occur.

15) Privacy and Data Protection

We process personal data in accordance with our Privacy Policy (incorporated by reference). We rely on the appropriate legal basis to deliver the service (contract performance), fulfill legal obligations, and, where applicable, your consent. You may exercise access, rectification, erasure, restriction, objection, and portability rights by contacting [email protected].
For EU/EEA users we apply practices aligned with the GDPR; for U.S. users, applicable state/federal law.

16) Suspension and Termination

We may suspend or terminate access if:
(a) you violate these Terms; (b) fraud, abuse, or unauthorized use is detected; (c) persistent non-payment; (d) required by law. If termination is due to your breach, no refunds will be issued.

17) Confidentiality

Belseo LLC and the user agree to keep confidential any non-public information accessed through the service, using it solely for its intended purpose and taking reasonable protective measures.

18) Suggestions and Feedback

Any ideas, suggestions, or proposals you submit may be used freely by Belseo LLC to improve the service without obligation to compensate you.

19) Minors

The service is not directed to children under 16. If you are under the age of majority in your jurisdiction, you must have verifiable parental/guardian consent to use the service.

20) Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Florida (USA). Any dispute will be submitted to the state or federal courts located in Miami, Florida, unless mandatory law provides otherwise.

21) Severability and Waiver

If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect. Failure to enforce any right does not constitute a waiver of future enforcement.

22) Contact

For questions about this Legal Notice, Terms of Use, or your subscription: [email protected].

Appendix A: Quick Summary—Subscription to the “Train with Lorena Méndez” App

1. Plans: monthly / quarterly / semi-annual / annual (auto-renew).

2. Cancellation: in-app (profile) or via the official WhatsApp channel (effective upon written confirmation). No refunds for periods already started.

3. Billing: recurring charges at each cycle end; automatic retries on failure; access may be suspended for non-payment.

4. Plan Changes: proration may apply; shown before you confirm.

5. Pricing: may change with notice; cancel before the effective date if you don’t agree.

6. Personal Use: one account = one user. Sharing credentials or content is prohibited.

7. Health & Safety: not a substitute for medical advice; train safely and at your own risk.

8. Integrations: we may migrate you to a new Belseo app/platform to improve the service (we’ll provide instructions).